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NCAA to Airlines:Dont sell tickets if you can’t fly

NCAA to Airlines:Dont sell tickets if you can’t fly

spate of flight cancellations in the country.

The regulatory agency stated that several reports from the Consumer Protection Officers (CPOs) and aggrieved passengers have inundated its offices from across the nation’s airports.

The statement signed by the general manager public relations of NCAA, Mr Sam Adurogboye noted that even though the regulatory authority is very much aware of the prevailing challenges as regards aviation fuel, it is expected that the airlines should follow strictly the requirements of the Nigeria Civil Aviation Regulations (Nig.CARs) in carrying out their operations.

Adurogboye emphasised that the circumstances should not open a window for outright impunity and a flurry of cancellations which has consequently rendered air travel in the country a nightmarish experience.

“All Airline Operators are therefore warned to adhere to the Standard and Recommended Practices (SARPs) while dealing with passengers. Many of whom have parted with their hard earned cash in return for comfort and value while commuting to their destinations.

“Therefore sufficient notice must be accorded all intending passengers prior to any operational cancellation. Where there is a delay in the service, passengers must be duly informed and light refreshment provided,” Adurogboye stated.

He observed that while NCAA is not unmindful of the efforts being made by the airlines to avoid operational hiccups, passengers are similarly enjoined to exercise restraint and cooperate with airline officials during eventualities.

According to him, it is noteworthy that the federal government of Nigeria is already taking measures that would ameliorate the paucity of Jet A1.

“These steps would guarantee availability and allow operators provide adequate services. However, the Nigerian Civil Aviation Authority wishes to reiterate that all airlines should henceforth guard against frequent flight cancellations that will jeopardise the conditions of carriage agreed with the passengers,” he said.


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