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Dramatic scenes as CPC officials raid Multichoice

Dramatic scenes as CPC officials raid Multichoice

Leading payTV  company Multichoice Nigeria was engulfed in a rowdy scene as officials of the Consumer Protection Council (CPC) yesterday raided its Olosa Street, Victoria Island, Lagos, Head Office.

The CPC officials, who went with a warrant, were accompanied by policemen and journalists and they took over the entire compound shutting out customers and creating quite an embarrassing scene.

The raid which lasted for a few hours saw CPC officials leaving with laptops, computers and important documents. The reason for the raid is yet unclear.

However, there are indications that the raid may be connected with the hitch that had developed in the CPC’s ongoing investigation into MultiChoice’s consumer satisfaction initiatives.

CPC sources revealed that a scheduled meeting between the company and CPC officials at the commission’s head office in Abuja on Tuesday could not hold as planned. The breakdown was said to have been occasioned by CPC’s demand that MultiChoice should hand over personal information of its subscribers as well as its exclusive contract in Nigeria.

The MultiChoice team, led by Managing Director, Mr. John Ugbe, was said to have drawn the attention of the CPC to the fact that the company owes its subscribers a duty to protect their personal information. The company, sources added, took time to explain that releasing sensitive information about subscribers, as requested, would amount to a breach of the trust subscribers reposed in it when they signed up for its services.

MultiChoice representatives were quoted to have expressed readiness to cooperate with the CPC in its effort to ensure that subscribers obtain improved customer satisfaction, but rejected the demand that verges on violation of subscribers’ confidentiality.

The company had explained that one of the ways in which it provides customer service to its subscribers is by keeping the information they have entrusted in its care. MultiChoice was also said to have explained that its exclusive contract contains non-disclosure clauses and wondered what relevance it has to an investigation into customer satisfaction.

 

 

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